The Pillars

The Pillars of Enterprise SaaS

Provider Responsibilities

• Secure – certain to remain or continue to be not subject to threat; protected against attack or other criminal activity
• Scalable – capable of being easily expanded or upgraded on demand; able to be used or produced in a range of capabilities
• Portable – easily moves between environments and technologies on demand, with little to no hard dependencies
• Transferable – able to be transferred or made over to the possession of another
• Maintainable – exists in continuance with low cost of ownership; able to be upgraded as needed

Client Expectations

• Functional – capable of serving the purpose for which it was designed
• Global – thinking holistically in terms of the entire world
• Extensible – designed with the ability to expand or add on to its capabilities; implementation takes future growth into consideration
• Adaptable – able to adjust readily to different conditions; able to be modified for a new use or purpose
• Powerful – giving control and influence over people and events; having a strong effect

User Experiences

• Responsive – appropriately reacting to change quickly and in a desired or positive way
• Accessible – easy for anyone within the target audience to obtain and use
• Innovative – introducing new ideas; original and creative in thinking