The Pillars


The Pillars of Enterprise SaaS

Provider Responsibilities

  • Secure – certain to remain or continue to be not subject to threat; protected against attack or other criminal activity
  • Scalable – capable of being easily expanded or upgraded on demand; able to be used or produced in a range of capabilities
  • Portable – easily moves between environments and technologies on demand, with little to no hard dependencies
  • Transferable – able to be transferred or made over to the possession of another
  • Maintainable – exists in continuance with low cost of ownership; able to be upgraded as needed

Client Expectations

  • Functional – capable of serving the purpose for which it was designed
  • Global – thinking holistically in terms of the entire world
  • Extensible – designed with the ability to expand or add on to its capabilities; implementation takes future growth into consideration
  • Adaptable – able to adjust readily to different conditions; able to be modified for a new use or purpose
  • Powerful – giving control and influence over people and events; having a strong effect

User Experiences

  • Responsive – appropriately reacting to change quickly and in a desired or positive way
  • Accessible – easy for anyone within the target audience to obtain and use
  • Innovative – introducing new ideas; original and creative in thinking


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