The Three Contexts

When describing enterprise ready SaaS, we categorize the pillars into one of three contexts, based on the B2B2C relationship:


Commitment to fulfilling provider responsibilities

  • Foundational standards
  • The baseline expectations
  • Consistent regardless of implementation

Commitment to meeting client expectations

  • Facilitating the function of the enterprise
  • Empowering the growth of the enterprise

Commitment to providing engaging user experiences

  • The “wow factor”
  • Pushing the enterprise towards innovation


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